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3.2.8. Troubleshooting
This section deals with the most common problems one can expect when using ACR data loggers and TrendReader
Express. If you require assistance to topics not covered in this section, please contact our Customer Service Department.
ACR Systems Inc.
Customer Service Department
Unit 210, 12960-84th Avenue
Surrey, BC V3W 1K7
Canada
Tel: (604) 591-1128
Fax: (604) 591-2252
Toll Free: 1-800-663-7845 (Canada & U.S.)
E-mail: customersupport@acrsystems.com
Web Site: www.acrsystems.com
Our Customer Service Representatives are available to assist you. Please contact us during normal business hours, 6:30
AM to 4:30 PM Pacific Standard Time.
3.2.8.1. Connecting the JR-1000 Series
My computer does not have a com port.
Check the back of your computer for another type of connector.
In some cases, your computer will not be equipped with a 9 pin communications port. Alternatively, it will have either a 25-
pin connector or a USB interface. In both cases adapters will be necessary to operate your data logger. To learn more
about the required adapter for your computer, contact ACR Technical Support.
Do you have a free com port available to read the JR. data logger?
Your modem, mouse and other devices like these use communications ports, just like the JR. data logger. Sometimes
(especially in laptops) the resources for a free com port are quite limited. In cases like this, alternatives include, having
your other devices operate under alternative com ports (ie 25 pin or USB terminals) or purchasing a adapter that can
convert the available port to a 9-pin configuration.
Alternatively, it is also possible to temporarily disable the conflicting device while operating the JR. with TrendReader
Express.
I've done all of the above and I still can't communicate with my data logger.
Please contact Technical Support. They will help you with advanced troubleshooting and diagnosis of your equipment.
3.2.8.2. Analyzing Logged Data
The following functions will assist in analyzing data.
Zoom/Unzoom
To zoom into a window on a graph, a region needs to be selected. To select, Left-click on first point, hold button, then
drag cursor to next point. To unzoom, select Edit, Unzoom Last or Unzoom All on Menu Bar. TrendReader Express
performs x-axis (horizontal) zooming only and autoscales y-axis (vertical).
Autoscale
Autoscale provides best graph capture on y-axis (vertical). On Menu Bar, click Communicate, click Autoscale. To de-
activate, simply de-select.
Viewing Other Files
Previously saved files can be viewed by clicking Open File icon. Click the file desired, then click OK.
- Page 1 1
- Table of Contents 2
- 1.2. Warranty Information 4
- 1.3. Software Disclaimer 5
- Page 6 6
- 2. Installing the Software 7
- 2.1. Windows 3.1 8
- 2002, ACR Systems Inc 10
- Page 10 10
- Page 11 11
- 2.2. Windows 95 12
- Page 13 13
- Page 14 14
- Page 15 15
- Page 16 16
- 2.3. Windows 98 17
- Page 18 18
- Page 19 19
- Page 20 20
- Page 21 21
- 2.4. Windows ME 22
- Page 23 23
- Page 24 24
- Page 25 25
- 2.5. Windows NT 26
- Page 27 27
- Page 28 28
- Page 29 29
- Page 30 30
- 2.6. Windows 2000 31
- Page 32 32
- Page 33 33
- Page 34 34
- Page 35 35
- Page 36 36
- 3.1. JR 37
- 3.1.1.1. How Does It Work? 38
- 3.1.2.1. What Do I Need? 39
- Page 40 40
- 3.1.4.1. Backup the Logger 41
- Page 42 42
- 3.1.5.1. Zooming Graph 43
- 3.1.6. Menu Options 44
- 3.1.6.2. Edit Menu 45
- 3.1.6.3. Communicate Menu 45
- 3.1.6.4. Options Menu 46
- 3.1.6.5. Window Menu 46
- 3.1.6.6. Help Menu 46
- Page 47 47
- 3.1.8. Troubleshooting 48
- 3.1.9. Technical Support 49
- 3.2. JR-1000 Series 50
- 3.2.1.1. How Does It Work? 51
- 3.2.2.1. What Do I Need? 52
- Page 53 53
- Edit Tab 54
- 3.2.4.1. Backup the Logger 55
- Page 56 56
- 3.2.5. Analyzing Logged Data 57
- 3.2.5.2. Printing Graph 58
- 3.2.6. Menu Options 59
- 3.2.6.2. Edit Menu 60
- 3.2.6.3. Communicate Menu 60
- 3.2.6.4. Options Menu 60
- 3.2.6.5. Window Menu 61
- 3.2.6.6. Help Menu 61
- Page 62 62
- 3.2.8. Troubleshooting 63
- 3.2.9. Technical Support 64
- 3.3. Nautilus85 65
- 3.3.1.1. How Does It Work? 66
- 3.3.2.1. What Do I Need? 67
- Page 68 68
- 3.3.4.1. Backup the Logger 70
- 3.3.4.2. Saving Graph Data 71
- 3.3.5.1. Zooming Graph 72
- 3.3.5.2. Printing Graph 73
- 3.3.6. Menu Options 74
- 3.3.6.2. Edit Menu 75
- 3.3.6.3. Communicate Menu 75
- 3.3.6.4. Options Menu 75
- 3.3.6.5. Window Menu 76
- 3.3.6.6. Help Menu 76
- Page 77 77
- 3.3.8. Troubleshooting 78
- 3.3.9. Technical Support 79
- Page 80 80
- 3.4. Nautilus135 81
- 3.4.1.1. How Does It Work? 82
- 3.4.2.1. What Do I Need? 83
- Page 84 84
- 3.4.4.1. Backup the Logger 86
- 3.4.4.2. Saving Graph Data 87
- 3.4.5.1. Zooming Graph 88
- 3.4.5.2. Printing Graph 89
- 3.4.6. Menu Options 90
- 3.4.6.2. Edit Menu 91
- 3.4.6.3. Communicate Menu 91
- 3.4.6.4. Options Menu 91
- 3.4.6.5. Window Menu 92
- 3.4.6.6. Help Menu 92
- Page 93 93
- 3.4.8. Troubleshooting 94
- 3.4.9. Technical Support 95
- Page 96 96
- 4. Upgrading ACR Software 97
- Page 98 98
- Page 99 99
- 6. Quick Manual - Nautilus 100
- 7. Quick Manual - JR 101
- 8. Glossary 102
- Page 103 103
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